Telephone Calls

Calls to Small Town Pediatrics during regular business hours ( M-Thursday 9:00 – noon and 1:00 – 5:00: Fri 9 – Noon) will be answered by one of our staff. If we do not answer we are on another line and ask that you leave a message. Your message will be returned as promptly as possible.

It is helpful if calls during office hours are limited to questions or requests for illness or injury appointments. These requests sometimes require physician advice and will be answered as soon as possible based on the doctors’ availability.

Scheduling Appointments

For preventive care (well-child) visits and/or chronic condition management appointments, please:

For non-urgent requests, questions, or sharing information with us, please:

After Hours & Appointments

For calls outside of office hours will be answered by Dr. Scott or Dr. Mark. Please limit these calls to urgent requests/questions.

If you are experiencing a life-threatening emergency, please call 911.

After Hours Care

We provide 24 hours of access to a pediatrician by phone.  We can use video visits as needed after hours. As there is a need, we can also arrange before or after-hours office visits and see patients in their homes.

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Vaccinations

Vaccinations protect your children and our community from preventable life-threatening diseases.  Small Town Pediatrics supports and follows the guidelines for vaccines from the CDC and the American Academy of Pediatrics.  We care for children with complex medical conditions, children who are too young to be vaccinated, and there are often women who may be pregnant in our office.  It is very important to protect these people from preventable diseases. 

Our staff is vaccinated against preventable diseases, including flu and Covid.  We receive boosters according to the recommended schedules.  Children who will receive care in our office should be vaccinated against preventable diseases which could harm others. 

Our Approach

We know there are many sources of incorrect and inflammatory claims about vaccines.  We are eager to provide and help families find accurate information about vaccines. We use only evidence-based, reliable, and rigorously studied vaccines and vaccine schedules in our practice.  “Alternative” schedules are not supported by evidence and can leave children and families vulnerable to preventable diseases.

Let’s Talk

Disease prevention by the use of vaccines is the safest medical intervention known, and responsible for significant advances in human health and longevity.  Dr. Scott and Dr. Mark are happy to discuss with parents any concerns and questions about timely childhood vaccination and prevention of childhood disease.  We can also connect you to useful and accurate information sources.

Timeliness of Appointments

We always do our best to stay on time during the day. Sometimes we get delayed when a patient has more complexity than we expected and an appointment runs long. Sometimes we get delayed if a patient arrives late. Every patient after that in the schedule can be affected. We value and respect your time, and are as distressed as you (if not more so) when our schedule does not run smoothly.

Arriving at Your Appointment

Please help us to stay on time by arriving 5-10 minutes before your appointment time if possible. This allows staff to check your insurance information, copy your insurance card and process any copayment due. We will continue precautions to prevent the spread of Covid and other contagious diseases. Your early arrival helps us manage the traffic in our office to minimize contact with other families.

When you arrive at the office, please text our main phone number. A staff member will tell you when you can enter the lobby, and proceed to an exam room.

Late Arrivals & Rescheduling

Late arrivals, checking in after the scheduled appointment time, may need to be rescheduled to another time/day. If for any reason you are unable to keep your appointment, please give us 24 hours notice, so we can use that time to meet another patient’s needs.

No Show Appointments

Appointments not canceled within 24 hours of appointment time will be billed a ‘no show’ fee. This fee is not likely to be covered by insurance and may become a family’s personal responsibility. We charge this fee to recover some of the costs we incur associated with patients failing to attend appointments.

Repeated no-show appointments may result in termination from the practice, or limitation on scheduling flexibility.

Health Insurance

All families with insurance should bring their current insurance card(s) to any visit. We will always do our best to assure that your coverage is current and the services you receive are covered.

However, it is your responsibility to understand how your insurance works, including deductibles, co-insurance, co-pays, and any exclusions of services. You may be responsible for the costs of medical services, screening, or lab tests your insurance plan denies.

Prescription Refill Requests

The quickest way to request a refill is to start that process by calling your pharmacy. Ask the pharmacy to fax the request to our office. The pharmacy will then reach out to our office with all the information we need. Please allow a minimum of 3 business days to process your refill. Note refills are based on the physician’s advice.

Dr. Scott or Dr. Mark may require additional information or a visit to deliver the best care for your kids. Please allow extra time in case this is needed.

Graduating from Small Town Pediatrics

Generally, our policy is to provide care for kids through age 18 years and/or graduation from high school. By this time, most kids are ready to seek care somewhere else anyway. Some patients, particularly those with special health needs, may benefit from the continuation of their care with us beyond age 18.

Your physician can work with your family in those situations to assure the appropriate continuation of care and successful transfer of care at a later age. We recommend patients graduating from Small Town Pediatrics sign a medical record release to their new adult care physician as soon as possible.